SATSFaq

The service is at NO COST to your agency.

The service has been designed by Licensed Real Estate agents to minimize the amount of work for your office. SATS will provide all the information you need to implement the system and even do all the printing for you, at no cost, to ensure all your landlords are aware of their responsibilities in regards to smoke alarms.

The fee is per property not per alarm and includes an initial visit to the property to complete a survey of the property and make sure all alarms are positioned correctly, within their service life and are approved for Australian Standards. The technician will then clean, test (using simulated smoke) and change the batteries in all alarms. We will continue to visit the property throughout the year at change of tenancies at no additional cost and complete a full service. Your office will be issued a Certificate of Compliance after each visit.

At this stage, it is not compulsory in all states of Australia, however it is recommended that you offer this service to your landlords and have them either accept the service or decline the service to meet your duty of care. If they decline the service they indemnify your office and take on the responsibility themselves in regards to smoke alarms.

In all instances, we recommend that you engage the services of a specialist Smoke Alarm service provider to complete the testing of all alarms because most agencies are not insured, qualified or equipped to test smoke alarms. On your ingoing, outgoing and routine inspections you should visibly check and record whether there is a smoke alarm present.

It is true! All smoke alarms 9volt and 240volt hard wired alarms must have an expiry date to meet Australian standards. Depending on make and model this is sometimes noted as a manufacture date, and expiry date or a manufacture code. We carry this information for all 96 approved smoke alarms in Australia. NB. Smoke alarms must be replaced once they exceed their service life. Failure to do so may result in an alarm not working in a fire situation or in insurance claim being declined.

Depending on the type of property and which state it is located in. If you have any questions relating to your states requirements you should contact SATS.

We only use Photoelectric Smoke Alarms, however depending on the type of property and which state it is located in. If you have any questions relating to your states requirements you should contact SATS.

In some states they can, however they are not a specialist Smoke Alarm service provider. The complexities of positioning alarms to ensure the property complies with the Building Code of Australia and having the knowledge to ensure the smoke alarms are fully functional can be difficult for the average landlord. For instance, can the landlord check that the power supply is actually connected to the 240v alarm? Can the landlord check the decibel output of the alarm and that it is in the required range? Can the landlord check the manufacture and/or expiry date of the alarm?

There could be significant outcomes for the landlord if a fire should occur and the property is not compliant or the alarms have not been serviced in accordance with the legislation. Additionally, the landlords insurance on the property may be void if a failure to comply with all legislation is proven. It is far better risk management for a landlord to employ a specialist to ensure compliance and to protect their valuable asset and the lives of the occupants.

Any faulty smoke alarm is removed from the property. The only time a faulty smoke alarm is not removed is when its removal would leave significant and obvious paint damage (e.g. If the ceiling has been painted white, but behind the smoke alarm it hasn't been painted and is yellow).

Any expired smoke alarm is removed from the property. The only time an expired smoke alarm is not removed is when its removal would leave significant and obvious paint damage (e.g. If the ceiling has been painted white, but behind the smoke alarm it hasn't been painted and is yellow).

Testimonials - Smoke Alarm Testing Services

What ourCLIENT’S SAY

  • Lisa Hayes
    Lisa Hayes - LJ Hooker Gosford

    Dear Jeremy, I wanted to write and thank you for the amazing service that we have received from your team at SATS. Being a large office with over 650 properties I was initially hesitant to change from our previous provider despite mediocre service as I thought it would be a time consuming, painful process.
    The team at SATS could not have made the process easier, even assisting my team with Data entry and overseeing the implementation from start to finish. Since the change over some 12 months ago we have experienced exceptional customer service and any issues were rectified immediately. Your understanding of the Real Estate Industry and the importance of maintaining good relationships with our landlords is a credit to you and your staff. I would not hesitate to recommend your team to any Real Estate Agent looking for a fuss free way to manage their smoke alarm obligations. .

  • Ranita Patel
    Ranita Patel - Urban Property Agents - urbanproperty.com.au

    To find a company which represents and mirrors our values and ethics wasn’t the easiest of tasks and we have found that in SATS. Since working with SATS and their team we have been very impressed by their prompt service and professionalism.
    SATS are an innovative company who offer total solution for compliance within our portfolios for peace of mind for our landlords, tenants and property managers. What impressed me the most was their strong customer service focus and the exceptional service received each time we made contact with any of their team members. They are trustworthy, reliable, thorough, efficient and professional at all times. I would highly recommend SATS to any business looking to increase their quality of service to their clients.

  • Tammy Hutchinson
    Tammy Hutchinson - LJ Hooker Port Macquarie

    Our Team has been utilising Smoke Alarm Testing Services since their commencement over 6 years ago. SATS has always delivered 5 star service to our tenants, our department and our landlords.
    SATS professionalism and efficiency speaks for itself due to our office not receiving any complaints over the 6 years we have utilised their services. I would have no hesitation in recommending SATS to other Real Estate offices.

  • Matthew Shepherd
    Danny Malone - LJ Hooker Broadwater

    The service your company provides is excellent in all respects, just as you initially presented your service to us. At no time have we had the need to follow up with work orders and good reports have been received by all those you have been in contact with.
    Your company is very professional in your approach and service.

  • Caroline Glover
    Caroline Glover - Elders Toongabbie

    We have been impressed by the standard of service and professionalism in our dealings with SATS. This service is an affordable, quality risk management tool for our valued customers.

  • Kylie Walsh
    Kylie Walsh - General Manager - Di Jones

    I have been utilising the services of SATS for 5 years now and have been more than happy with the high level of professionalism, network involvement and ability to stay abreast of legislation relevant to our industry. I would have no hesitation in recommending the services of Jeremy Batten and his team at SATS.
    By engaging such a dynamic company as SATS your clients will only thank you.

Have any questions?

Then Email us at info@sats.com.au or call our Toll Free Number 1300 41 66 67.

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